Privacy Policy

Effective Date: July 6, 2026

L'Waffle ("L'Waffle," "we," "us," or "our") operates the website lwaffle.com (the "Site") and provides event and catering services. This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use it, and the choices you have.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Information You Provide to Us

When you submit our Contact & Bookings form, we collect the information you enter, which may include:

  • Name
  • Phone number
  • Email address
  • Company name (if applicable)
  • Type of event (corporate, wedding, private dinner, festival/pop-up, other)
  • Number of guests
  • Requested event date(s)
  • Your message or questions
  • Whether you'd like to receive news and event updates from us

We use this information solely to respond to your inquiry, prepare quotes, coordinate bookings, and — only if you opt in — send you occasional news and updates.

b. Information Collected Automatically

Like most websites, we use tools to understand how visitors use our Site:

  • Google Analytics (GA4). We use Google Analytics 4, deployed through Google Tag Manager, to collect information about how visitors interact with the Site — such as pages viewed, time on site, device and browser type, approximate location (derived from IP address), and referral source. This data is aggregated and does not directly identify you by name. Google Analytics uses cookies and similar technologies to collect this information. You can learn more about how Google uses this data at Google's Privacy & Terms page and opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
  • Cookies and similar technologies. Cookies are small text files stored on your device. We use them to support site functionality and analytics as described above. You can control or disable cookies through your browser settings, though some parts of the Site may not function as intended if you do so.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide quotes for catering and event services
  • Confirm availability and coordinate bookings, including sharing necessary details with our staff or vendors involved in fulfilling your event
  • Send you news and event updates, but only if you've checked the box on our contact form to opt in
  • Understand and improve how visitors use our Site, using aggregated analytics data
  • Maintain the security and proper functioning of our Site
  • Comply with legal obligations

We do not sell your personal information.

3. How We Share Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Service providers who help us operate our business and Site, such as Google (for analytics), our website hosting and development provider, and email or booking tools we use to manage inquiries. These providers are only permitted to use your information to provide services to us.
  • Event staff and vendors, where necessary to plan and execute a booked event (for example, sharing your event date, guest count, and location with a chef or catering team assigned to your event).
  • Legal or safety reasons, if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers, if L'Waffle is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

4. Data Retention

We retain contact and booking inquiry information for as long as necessary to respond to your inquiry, fulfill any booked event, and maintain our business records (for example, for accounting or tax purposes), after which it is deleted or anonymized. Analytics data is retained according to Google Analytics' standard retention settings.

5. Your Choices

  • Marketing communications. If you opted in to receive news and event updates, you can unsubscribe at any time by contacting us at the email address below or using the unsubscribe link in any marketing email you receive from us.
  • Cookies. You can manage or disable cookies through your browser settings.
  • Access and deletion. You may contact us to ask what personal information we hold about you or to request that we delete it, and we will respond consistent with applicable law.

6. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

7. Third-Party Links

Our Site may contain links to third-party sites, including our social media channels (Facebook and Instagram). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

8. Security

We take reasonable measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us through our Contact & Bookings page.